STP 174 | How Better Systems Reduce Decision Fatigue and Improve Client Care
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[00:00:05] Bbrie Chrisman: The more times you can do it in that streamlined way, more the quality of your care goes up, starting from the first time that they reach out to you. The. Efficiency goes up 'cause you're doing everything the same way every single time. And that lowers your cost. It lowers the amount of time, it lowers your anxiety. 'cause you know what needs to happen every single time. And so if you can just shut your brain off and be like, oh yeah, I know what the next step is, I got it, then that's one. decision you can take away from that giant bucket of decision fatigue that we all have.
[00:00:41] βEarning extra income outside the therapy office is the burning question many therapists have. Along with that burning question comes five burning fears about creating products outside the therapy office. burning fear number one: What if nobody signs up?[00:01:00]
[00:01:00] Number two: What if people will not pay for what I know? Number three: What if I don't know how to market it? Number four: What if the technology's way too complicated? And number five: What if I choose the wrong topic? Join Launch a Workshop in 30 Days and start extinguishing those fears so you can explore new ways to earn income without adding more client-facing hours. The workshop is July 31st. Check the show notes for more details and the link to register.
[00:01:31] We'll see you there
[00:01:36] James Marland: Hello and welcome back to the Scaling Therapist Podcast. This is the show where I help you take your wisdom and turn it into income. And today we are joined by Brie Chrisman, CEO of Bosco, and she's gonna share with a topic that's like.
[00:01:53] Deep on my heart. Like I, I really care about this topic. And it's helping you get the most outta your [00:02:00] business with delegation and putting yourself in the best place to be successful. And Bree, welcome to the show.
[00:02:09] Bbrie Chrisman: James, good to be.
[00:02:11] James Marland: So we're gonna, we're gonna talk about Bosco and what they do and how they help practice owners organize and get the most outta their time. And why, and you'll hear about why I care about it so much, because I feel like all, a lot of therapists have a superpower. But when you run in a business, you're put in a position where you can't use it effectively.
[00:02:31] And so Brie, Brie and her company helps you with that. Brie, why don't, why don't Welcome to the show and why don't you introduce Bosco.
[00:02:39] Bbrie Chrisman: Thank you. So Bosco is my baby. We are a small women-owned company, a team of women. We are big mental health advocates, which is why we are in the industry that we're in. started about five years ago and five and a half at the time that we're, we're recording. The whole premise of the company is really [00:03:00] to take the things off people's plates that like the business stuff that nobody likes to do. And so that way you can focus on the thing you actually got into business to do in the first place. So with therapists, you got into business to run a therapy practice, like you want it to be run and you want to serve your clients in a specific way. And you also still have to run a business, which most of the time is not fun.
[00:03:22] And we all know that therapists unfortunately do not get any business classes in all of the schooling and all of the licensure hours that you have to do. And so we're really here to close that gap. None of us are therapists. We all come from operations backgrounds of some shape or form. And so that gives us a really unique perspective of, if, if a therapist's brain was meant to. Be the expert at running a business, you'd already be an expert at running your business. So we are here to give you that business acumen and to support you so that you can do your best work, essentially.
[00:03:56] James Marland: Yeah, absolutely. And they, they therapists have [00:04:00] this special gift. They, they know how to talk to people and get them to the deep levels, the, the heart pain and like move and transform. Just think about how difficult it is to do any type of change in your, in your own life. Therapists do that all day every day.
[00:04:18] Getting people to see the truth and change, and yet now running a business might not be the, the most, the thing that they love the most. It's it's the, it's the necessary evil of trying to help people yeah. Yeah, absolutely.
[00:04:36] Bbrie Chrisman: just say it, it's a hard thing to do. Running a business is not for the faint of heart. And I, I always talk about, if I was called to be a therapist, I would love to be, that's of like if I had another life to live, I would love to be a therapist, but I have an operations brain and so my. Seek, my whisperer, therapists are heart whisperers and soul whispers. I am an [00:05:00] operations whisperer. I'm a puzzle whisperer, and so I am able to see the things, the problems, and the issues and the inefficiencies in the business side of things, and work my magic on that front so that again, you can do what you do best and also, so you're not. Running around with a chicken, like a chicken with your head cut off and realizing oh my gosh, I have 20 clients. I have to do all my notes, but also I have to up a new job application for a new therapist, and I have to do this marketing thing and I have to do my taxes and this and this and this and this and this.
[00:05:36] And so we're. There are things that you have to do as a business owner, but there are so many ways to alleviate that stress and that chaos so that you can run your practice calmly and in a way that's more proactive than reactive.
[00:05:50] James Marland: I love how you say proactive rather than reactive. Because a, a lot of times we're just putting out fires, like what email came in, what, [00:06:00] who, who's complaining, what is, what's on the back burner that's about to burn up. And you, you you, you spoke a lot about operations. What is, what is. Your definition of operations, what are the, when somebody says operations I, I know how to do therapy, but this operations, what, what is that?
[00:06:20] Bbrie Chrisman: Yeah. I find that when you say operations to people, even not in the mental health industry, just in general. You get this glazed look over people's eyes and they're like, yeah, totally. I know what that means. So the easiest way that I describe it is operations are a set of processes that run in your practice that all kind of work together.
[00:06:41] If you think of a watch with all of the wheels that all turn together, that's an operation. And each wheel is a process. And a process is really just. A combination of things that need to happen and they happen more than once. So talking about a client, onboarding is a process, billing is a process, notes is a [00:07:00] process. Bookkeeping is a process and, and probably bookkeepers would argue that it's a number of processes, but that's really what operations are. When you break it down, it's really just how your practice runs day to day in a way that collaborates together.
[00:07:17] James Marland: I like the watch example because. You need all the gears to turn right. If there's a loose gear, a gear that grinds a gear that's got dirt in it and it stops turning very well, it, it messes everything up. Everything has to work together. And I, I, I don't know if I've thought about operations, I've siloed them maybe in my head.
[00:07:40] Oh, I have my marketing operations and I have my payroll operations, and I have I do the, the podcasting stuff. But they're all siloed to, but, but they, they all interact with each other.
[00:07:52] Bbrie Chrisman: Yep. That just like business doesn't happen in a silo. You can't separate business from your personal life unless you're [00:08:00] in that um, what's that HBO show called the. severance.
[00:08:04] James Marland: severance. Okay?
[00:08:06] Bbrie Chrisman: Yeah, the, the HBO show severance where you cut between your personal life and your work life, that doesn't happen in real life.
[00:08:14] And so having the each thing in a silo, it doesn't really work because things are always going to bleed over and interact.
[00:08:24] And you have them, if you are a type A person, have them perfectly siloed. You're gonna be really frustrated when they don't stay in their little boxes.
[00:08:33] James Marland: So that brings me to another word that you've that you've mentioned. It could have been in the pre-show. It's like streamlining, you said streamlining operations. What does streamlining mean and how does somebody do that?
[00:08:48] Bbrie Chrisman: Streamlining, there's, I'm sure there's a hundred different definitions, but for us it really means.
[00:08:56] James Marland: I.
[00:08:56] Bbrie Chrisman: something in a way that's, in a straight line. So it's, [00:09:00] you're not deviating, you're not, doing a bunch of tangential tasks. It's really the fastest and most efficient way to get from point A to point B.
[00:09:10] For client onboarding, that might mean, you have. Specific tasks that have to happen. So you have your inquiry, you have your follow-up emails, you have your consult scheduled, you have a follow-up email for that. You have a follow-up email. After that, if they don't respond, you have then you book, the actual session and so on and so forth. For and streamlining a lot of times uses what we call SOP, their standard operating procedures, where they, you just have, they don't have to be fancy. It could just be a piece of paper with a checkbox, a bunch of check boxes of what needs to happen. But not streamlined is something that you don't do it the same way every time.
[00:09:50] You might send a follow up here, send a follow up there. It's not really, the process isn't really in a way that you can [00:10:00] follow. And so that's another part of the streamlined is that there, it is a, that path that you created from point A to point B, you can follow it multiple times. And so that's where that standard operating procedures come in of being able to just document what you're doing and when you streamline and have that document.
[00:10:17] Or just being able to do this process of, I always use client onboarding as a, this example. 'cause everyone, everyone needs client onboarding. The more times you can do it in that streamlined way, more the quality of your care goes up, starting from the first time that they reach out to you. The. Efficiency goes up 'cause you're doing everything the same way every single time. And that lowers your cost. It lowers the amount of time, it lowers your anxiety. 'cause you know what needs to happen every single time. So you're not having okay, what do I need to do for client onboarding next? Because we all know there's 8,000 things going through your brain at every given second. And [00:11:00] so if you can just shut your brain off and be like, oh yeah, I know what the next step is, I got it, then that's one. decision you can take away from that giant bucket of decision fatigue that we all have.
[00:11:13] James Marland: Yeah. It's, it's not luck. It's by design. If somebody gets quality care. It's not luck that you remember to send the email or you remember to follow up, or they, they got the bill on time or they were reminded to reschedule it. It's not luck. It's designed in the process and just listening to you talk about the, all the things that need to be due, raise the anxiety a little bit, like of everything that has to be done to do a successful client.
[00:11:44] If you're just winging it or if you're like, oh, I gotta remember to do this, I gotta remember to do this. And you don't have the plan. That is just a lot of stress and anxiety. Not just once a day, but like once a client. So
[00:11:59] Bbrie Chrisman: [00:12:00] Yeah.
[00:12:00] James Marland: it's I remember, I think it was getting things done. David Allen wrote a book about and he said, the brain remembers tasks, and if you don't close that loop.
[00:12:10] It's gonna remember the task, whether it's big or little, did, did I did I lock the door? Is a task, did I return the client's calls a task? Did I answer all these emails? That's a task if you don't have a plan for it. Your brain is gonna pick at you and it doesn't determine, it doesn't decide what's a big task to remember or a small task to remember.
[00:12:32] It really just, it'll remember all of them at random times and that's where a lot of the anxiety comes from, I think.
[00:12:39] Bbrie Chrisman: Yeah, we, when we talk to our clients about efficiency and like delegating and things like that, it's not just physical. It's the mental load that you carry as well. Again, with that decision fatigue you, your decision bucket, the mental load. If you have a streamlined process, if you have a process, a [00:13:00] set of tasks that you have written down that okay, I can check those off. mental load goes away, and so you're not having to. Not only remember what the tasks are, but to remember to do them. And so those are the things that keep you up at, or wake you up at 2:00 AM when you have to get up to go to the bathroom and you're like, oh wait, did I do this and this and this?
[00:13:20] And instead of having, going right back to sleep, now you're awake for 45 minutes and you're stressed out and then sleep goes a mess. And it's just a vicious cycle, but that, that mental load is it's just as important as the physical load of what you're doing.
[00:13:34] James Marland: I would definitely agree, especially since a lot of the, the work therapists do is so emotional. Like it's in the, it's the mental space. If you, if you're taking up the mental space. For trying to remember these things. Without a plan, without SOP, without the the streamlined process you are gonna be worn out.
[00:13:54] It, it's gonna be exhausting. And yeah, I, I definitely [00:14:00] support this, this type of work and knowing that you might not be the best at making the plan, but you can follow a plan if you have somebody you know that's got your back and help you can help you make this plan. And support you. That's gonna be so much relief that you can just be like I'm gonna, I'm gonna run my business now, or I'm going to see my client, I have more time to see my clients now because I'm not doing all these other things.
[00:14:26] Bbrie Chrisman: Maybe not time, but you have more mental space to see your
[00:14:29] James Marland: yeah. You're more present. You're, you're not what is it? Compassion fatigue, I think is the word that's thrown around a lot.
[00:14:37] Bbrie Chrisman: especially in. The time that we're recording this in 2026, there's a lot going on in the emotional capacity that you're holding for yourself and your family and friends, but also all of your clients is so intense, and so if there's someone, someone that can help you hold the other things, that's so important, [00:15:00] just asking for help, delegating those things. it's okay to ask for help. That's what we always say. It's okay.
[00:15:07] James Marland: Yeah, it, it reminds me of I don't know if this is a good example or not, but at church when somebody gets hurt or like they, they're in the hospital. There's all these people that sign up for, to deliver meals. You can't go through that pa, you can't take their pain away. You can take something away. You can take, you can do the laundry, you take their kids to school or you can cook, some casserole or whatever.
[00:15:29] Bbrie Chrisman: Yeah.
[00:15:29] James Marland: But, some, some you can. It frees you up to give, make you available to do your important work.
[00:15:37] Bbrie Chrisman: Yes, that actually, that's a very good analogy. I
[00:15:40] James Marland: oh, good. I love I try to make things practical. So I have three questions for you
[00:15:47] Bbrie Chrisman: Yep.
[00:15:48] James Marland: about this. Who, who is your ideal client? Like who, who, who can you help the most?
[00:15:56] Bbrie Chrisman: So the people that we find we make the biggest [00:16:00] impact are group practice owners that are just recent. They're a couple. Areas just recently moved from solo to group. We can help just from the get go of getting them set up with all the things right from, from scratch so that they're not having to reinvent the wheel.
[00:16:17] They have that support going into group with the expertise that we have. That is huge. Another group that we have are mostly group practice owners that have grown, they've grown successfully, they've scaled, and they are stuck and they've hit that proverbial wall where they either. Are so burned out that they just, they keep, wanna keep going, but they can't, or they wanna grow, but they don't have the systems in place to be able to do or they have way too much on their plate. They wanna hire, but they can't because they don't have the capacity to do and so all of those are one co, come back to one problem of not having systems in place. And so those are where we can come in. We can audit their processes. We [00:17:00] can. Figure out, not just processes that work.
[00:17:04] Updating your client onboarding, updating your clinician onboarding, but also making sure that your people are in the right spot. If person A over here is doing something with social media or like writing blogs and they hate writing blogs, spending way more time and they're also hating their life when they're writing blogs.
[00:17:22] But person B over here loves writing, but they're doing like. They're supporting client onboarding and they hate doing that. Swap those, and they will not only be more efficient, they'll love their job more. They'll lean into it and really rise up to the challenge. And then your people are happier, are going smoother.
[00:17:41] They're more efficient, which means it's. Better on your bottom line. And things get done faster, and then you can, with all those teeny, tiny changes, that's where the magic happens. And you, you look up one day and you're like, oh my gosh, practice is actually working. I have some breathing room.
[00:17:55] Okay, let's get back to what we were doing, like what the, the [00:18:00] goal was in the first place.
[00:18:02] James Marland: And those, those, those people that you can help the most. Can you describe some of the problems that they're experiencing that you solve?
[00:18:12] Bbrie Chrisman: Yeah. A lot of them we find are, like everyone struggling with clients struggling with getting clients in the door. We know that marketing is important. We know that client intake is an, or client growth is important. We know, there's so many different companies out there that can help you.
[00:18:32] They say, oh, we can get you 10 clients extra a month and we can, do all your marketing well, what that doesn't include is like thousands of dollars of Google ads they want you to do. And like all of these 50 networking calls a month that you don't have time for, and all of that, we look at, let's get you. Optimize as much as possible in all your profiles and your website and all of that. And then let's make the barrier to entry super, super easy to get on a call with [00:19:00] you and then make the intake process amazing so that the, the client feels supported from the first point of contact. And that even 'cause, we've all been there where you go to a doctor's office or a therapist's office and the therapist might be amazing and the person at the front desk is having a really bad day and just left a bad taste in your mouth and you're just like. don't even wanna be here anymore like this. Just, so if you can, the care goes beyond the therapy room, beyond the couch. And so making that intake process super, super and making it supportive from the get go is so important. That's one big thing. Another big problem is. Client or clinician retention. And, the average clinician stays outta practice for a year and a half to max two years. have created a framework that. Changes that by helping with making the onboarding process for clinicians, the interview process, onboarding, all of that. Super, super streamlined, [00:20:00] super supportive and sure that the clinician feels supported and that they're wanted and that that, we are excited to have them in the practice. And then also creating a culture and a leadership that. them want to stay and want to grow with the practice. And so extending that retention past two years. And that of course is great for the continuity of your practice, but also for your bottom line. 'cause we all know it takes, three to six months to get full caseload and you are paying for all of that right up front.
[00:20:32] So the longer that they're there, the more you know profit you can get. 'cause at the end of the day, need profit to run a business. Are the two biggest pro problems we have. And then really just being all over the place and not knowing who is doing what. And so people are either cross, doing things twice or things are falling through the cracks.
[00:20:53] 'cause no one knows who owns the the task and who owns the process. And really figuring out, okay, [00:21:00] who is owning that? Whose strength is it? make sure that we're only doing things once and we're doing it at once efficiently.
[00:21:08] James Marland: Yeah, that definitely problem, I hope the I hope the, the therapist listening to this show. If you're having that problem you're hearing, you're hearing, you're not alone. There are other people have this issue and problem as well, but there's also proven solutions and systems that that can actually help you.
[00:21:28] And back when we were talking, the, these things reduce the cost. You think, oh, I'm, I'm spending money on this. It's, I got, I gotta hire somebody in. But just the cost of bringing somebody on, the cost of onboarding them. The cost of losing, let's say an average client stays with you for eight sessions, but something in the system is breaking and they only stay for two sessions and they go find another therapist.
[00:21:54] That's a lot of missed out on potential. And then time and anxiety, like those, [00:22:00] those are huge, huge problems to solve. And just, just imagine if you didn't, you weren't worried about the cost. You knew things were streamlined and efficient and you, you weren't worried about it. 'cause it's, it's got you got a proven system.
[00:22:17] So what are the, what are the things that you do, what are the services you offer at your company that somebody can look into if they're interested in getting some support with with their operations?
[00:22:29] Bbrie Chrisman: Great question. We provide a range of services. So we support operation. We have a role as operations assistant, so they come in similar to a va, but in a way that's looking at your operations as a whole and not just doing the tasks you delegate. We actually take initiative and actually look, okay, what is this process?
[00:22:47] Let's. Figure out how to streamline it like we talked about earlier, streamline it, make it work for you, and then we help you by running that process day to day. We also, and that can be a [00:23:00] variety of different things, whether it's helping with scheduling a little bit, helping with supporting payroll, things like that. Our biggest service that we provide, that we, we have a lot of clients in is operations management. So that's. your admin team, managing, if you have a marketing team, if you have a scheduling and billing team, managing those kind of that hot mid-level management. So we're only getting you out of the day-to-day and you as the chief question answerer, we, we, we are also helping in that day-to-day, picking up slack where it's needed. So you're not the person in the WhatsApp group answering questions about if someone had a session. That's not your job as the practice owner, you should not be in that channel. And that, supporting hr, making sure that clinicians are onboarded successfully, making sure that clinicians get what they need.
[00:23:51] We work directly with the clinical director to make sure that they have what they need. And so that's our biggest service. And then we're also implementing here fractional [00:24:00] practice directing. So this is for the, the larger practices, the ones that are, running smoothly the most part.
[00:24:06] Every PR business has, issues with their, their watch gears. But. It's for the practitioner who really wanna step out of the day-to-day. They don't wanna be the leadership anymore. They want to do a speaking tour, they want to go on sabbatical, they wanna do retreats, things like that. And they don't want to have the burden, not burden, but for lack of a better term, burden of the day-to-day of the practice.
[00:24:27] So we would come in, be that person that can take the owner's vision and create the strategy to implement with the. that are in your practice already. We work side by side with the clinical director to make sure things are smoothly and growing strategically like you want them to be.
[00:24:46] So that's like a higher level service. And we also have a lot of free education on our blog. We have freebies, we have low ticket items on our digital store, which hopefully we will add more to this year of, if you're. If you're in a place where you're a [00:25:00] solopreneur and you're bootstrapping and grinding, that's great.
[00:25:03] We can also, you still need this information too, and so we'll have, DIY things as well, and just our, what we really, we come from a place of. If we can support more people, that is success to us. And so our, we didn't, like I said earlier, we didn't, we weren't called to be therapists.
[00:25:24] We were called to be operations people. And our small job in the pond is that if we can reduce the burnout of a practice owner and take things off their plate and really help. Hold the system up for them. will be better prepared for supporting their clients and supporting their clinicians. And those clinicians can help their clients and those clients can help their families and so on and so forth.
[00:25:45] And so it's just that ripple effect that we can really do just by, creating a process or two.
[00:25:50] James Marland: You help the helpers help.
[00:25:53] Bbrie Chrisman: Yeah, exactly.
[00:25:56] James Marland: Yeah. You're, you're not the therapist, but you can make their job so [00:26:00] much easier and better and more effective. I really enjoyed talking with you. I think you have a lot to offer. If somebody's interested in looking up any of those freebies or what you, what services you provide, where can they go how can they find you on the internet?
[00:26:16] Bbrie Chrisman: Yes. Our website is Hey, HEY. Hey bosco.com. Our blog is full of juicy information. We don't gate keep, we just. We just let it out as it is. So all of the juicy information is in the blog. Our digital store is on there as well. We are on Instagram at, Hey Bosco, that's lots of videos and everything with information about how to successfully in your practice.
[00:26:39] And yeah, and if you ever wanna just email and say hi or ask a question, I'm always open for that with [email protected].
[00:26:47] James Marland: Wonderful. Brie, this was really great. This is a, a topic close to my heart. I think delegation and support is something that entrepreneurs and business leaders are afraid to do, but they should do more of. So thank you so [00:27:00] much for being on the show.
[00:27:02] Bbrie Chrisman: Thank you so much for having me. It's been great.
[00:27:05] James Marland: So listeners you've heard it here you can have efficient, efficient systems, you can delegate and you can reduce the time, the cost, and the anxiety of what you do so that you can help more people. So it's now time to learn to delegate and put your mission in motion. We'll talk to you next time.
[00:27:29] Speaker 2: before we end the show, I wanna thank our pro-level sponsors for sponsoring the show: Humor Speaks, RevKey, The Practice Co-Lab, Arc Integrated, TheraSaaS CRM, Guest Compliance Consulting LLC, Private Practice Elevation, Freedom Business Solutions, Bosco LLC, Profit Comes First, River Street Studios, Wealth and Worth Within, TherapyFlow, and of course, coursecreationstudio.com.
[00:27:56] If you're looking for businesses that can help you break through [00:28:00] your, your therapy practice business bottlenecks, go to scalingtherapistservices.com. Check out those proven businesses. Finally, I wanna remind you that the workshop is quickly coming up for creating your own-- launching your own workshop in 30 days.
[00:28:14] I'm gonna be putting that on. It's a half-day working workshop where you'll, you'll come with a, a fuzzy idea and leave with a plan for launching in 30 days. Check the show notes for the link to sign up. I will see you there You know what? I'm not gonna hit stop. What are, where are we at with time? 1209. We're probably pretty why don't I just. Send you another link or send you another thing to schedule. 'cause I do think retention is a huge, huge problem that,
[00:28:47] Bbrie Chrisman: can
[00:28:47] James Marland: when I hired people, I, I, I like read books about it and I like what is engagement? And I, I went on HubSpot and asked, I, HubSpot has surveys, so I give out [00:29:00] surveys monthly and track that and.
[00:29:02] Like it, it's just a, when you hire the right people, everything is better, everything is better when you hire the wrong people, it's so painful. So I, I think that would be
[00:29:13] Bbrie Chrisman: Yeah.
[00:29:14] James Marland: a, good conversation to have. 'cause if they continually hire the wrong people, they're never going to do the other things that they wanna do.
[00:29:22] You will just be mired.
[00:29:25] Bbrie Chrisman: yeah. And they'll never be able to be able to see the vision that could actually happen, which, is part of it too. And I'm happy to give like juicy details, like actual step-by-step things. And we actually have a case study that we're working on that is about client retention. We have a therapist. Owns a massive practice it was a very toxic culture. A lot of big brothering, a lot of, but it
[00:29:50] gotten to the point now where, people were offboarding like every month. And now we haven't had anybody offboard in six months.
[00:29:56] And the only reason she did was because she started her own practice 'cause she got fully [00:30:00] licensed. And the, the culture has been, has changed so drastically where they're growing. They've, added like 20 clinicians since we came on and implemented all of that.
[00:30:11] James Marland: Wow.
[00:30:12] Bbrie Chrisman: The owner is taking a client sabbatical for the first time ever.
[00:30:15] So like he's super excited. Like he's never, he's a very hands-on, I
[00:30:20] James Marland: Sure.
[00:30:21] Bbrie Chrisman: the things.
[00:30:21] James Marland: Yeah.
[00:30:22] Bbrie Chrisman: The fact that he's taking, doing whatever he needs to take a client sabbatical to, it's just really cool. Yeah, we can, we can bring in all the information of like what, what we do and I don't know if you're open to this, but our, my operations manager is like our HR people, ops guru, and she's one that's implemented all of this stuff.
[00:30:41] I don't know if it would be
[00:30:43] James Marland: Yeah, we could do a Do
[00:30:43] Bbrie Chrisman: both of
[00:30:44] us on.
[00:30:44] Oh, I was gonna say, I didn't know if it would be helpful to have both of us on to have
[00:30:48] James Marland: Yeah, we can do that.
[00:30:49] Bbrie Chrisman: and the HR side. That could be
[00:30:51] James Marland: yeah. Operations at hr, they, they're often seen as different, I have my operations manager, I have my, my practice manager, and [00:31:00] then, oh, if I am in a problem with people, I go to hr. But I really do like the watch analogy because like when a watch is ticking, it keeps perfect time. it like you're off by seconds in a year or something and, and if it's broken or it's not working right, like it, you, you can't trust it. And so I do the watch analogy.
[00:31:23] Bbrie Chrisman: Yeah,
[00:31:23] James Marland: reschedule. What, yeah, I, definitely.
[00:31:26] Bbrie Chrisman: analogy.
